National Safeguarding Adults Week 2021 – Prevention and Safeguarding in Local Communities

Sunday 21st November 

Today’s theme is Prevention and Safeguarding in Local Communities.


What do we mean by Adult Safeguarding?

Living a life which is free from harm and abuse is a fundamental right of every person.  We all need to sign up to this principle and to follow it in acting as good neighbours and citizens.  All agencies and organisations across Southampton, Hampshire, Isle of Wight and Portsmouth must be committed to preventing abuse and neglect, raising safeguarding concerns and putting adults at the centre of our work.

Adult safeguarding means protecting and upholding the health, wellbeing and human rights of all adults, with additional duties towards adults with care and support needs and at risk of or experiencing abuse or neglect, enabling them to live safely.  Adult safeguarding is everyone’s business and we all have a role to play.


What do we mean by care and support needs?

This means adults whose independence and wellbeing would be at risk if they did not receive appropriate health and social care support, e.g:

  • Adults with physical, sensory and mental impairments and/or learning disabilities, whether present from birth or due to advancing age, chronic illness or injury.
  • Informal carers, e.g. family and friends providing personal assistance and care to adults on an unpaid basis.

Abuse and neglect can happen in a variety of settings and some individuals or groups can be particularly vulnerable.  Therefore responsibility to prevent and respond to abuse or neglect rests with a wide range of organisations, agencies and individuals and is part of adult safeguarding practice.


Adults Safeguarding Animated Scribe

We’re delighted to introduce National Safeguarding Adults Week 2021 with our video that provides information about abuse, how to recognise it and how to report concerns.  Click on the image below to watch the video.


Preventing Abuse and Neglect

All of us – organisations, local communities, individual citizens – need to share a common aim to promote safety, prevent abuse and protect adults at risk of abuse and neglect.  Through a strong focus on prevention, our aim should be to enable adults to live an independent life free from harm, whilst making their own choices and decisions.

Prevention can cover many different types of support, services and facilities.  There is no single definition for what constitutes prevention activity as this can range from wide-scale as well as targeted interventions aimed at addressing vulnerability factors which might increase a vulnerable person’s risk of abuse, neglect or exploitation.


Impact of vulnerability on an adult’s ability to protect themselves from abuse or neglect
  • Loneliness, social isolation, limited social contacts and living alone
  • No family, no friends, visitors or professionals to talk to about their experience
  • Poor health or disability
  • Dependence on other people to meet vital care and support needs
  • Mental frailty, e.g. poor memory, lack of or fluctuating capacity, medication effects, depression
  • Routines and practice in care settings resulting in poor or unsafe care
  • Fear of consequences of speaking out


What is my role in safeguarding?

As part of Safeguarding Adults Week,  you are encouraged to enhance your knowledge about safeguarding and consider your role.

Safeguarding refers to measures designed to protect the health, wellbeing and human rights of individuals.  These measures allow children, young people and adults at risk to live free from abuse, harm and neglect.  Find out more about how you can make a difference on the Ann Craft Trust website.


Keeping Safe

In this section, you’ll find a range of resources tackling different forms of abuse and exploitation, with advice on keeping safe.  See also the HSAB’s Keeping Safe webpage.


Staying Safe at Home

Doorstep Crime

“Doorstep crime” is a phrase used to describe distraction burglary and rogue trading.  Offenders knock on the door pretending to be someone else. They may then:

  • distract you to get in and steal items, sometimes with an accomplice
  • pretend to have lost a pet
  • claim they need to use your home phone
  • claim they’re from the council, a utility supplier (e.g. water or gas) or even the police

If it’s an emergency, call 999 now.

If you’re not sure, don’t open the door and always:

  • lock all doors, even when you’re at home
  • use a chain or spy hole
  • stop unknown people from entering
  • avoid buying goods or services from doorstep sellers
  • tell the police about unwanted or suspicious callers by calling 101


No Cold Calling Zones

No Cold Calling Zones help combat the problem of doorstep crime. They can deter unscrupulous cold callers from approaching people living in the zones but, more importantly, they can give people the confidence to say “No”.  Whilw the zones don’t ban cold callers or create exclusion zones, they can be useful in dealing with any unwelcome cold callers.

icn_web No Cold Calling Zones

For more information about doorstep crime, visit the website of Hampshire Police.  You can use this link for accessible contact methods.


The Blue Lamp Trust Bobby Scheme

The Blue Lamp Trust is a non-profit organisation dedicated to promoting and enhancing community safety throughout Hampshire and the Isle of Wight.  The Bobby Scheme, supported by Hampshire Constabulary and Hampshire Fire and Rescue, is a practical service which aims to bring peace of mind to the vulnerable and elderly, providing reassurance or restoring a sense of security within their own home, particularly after a burglary.  Improving home security also decreases the risk of future crimes.  You can find more information on the Blue Lamp Trust website.


Fire Safety and Safe and Well visits

Hampshire Fire Service’s “Safe and Well” is a home fire safety visit tailored to an individual’s needs, relating to their health and lifestyle choices.  This is available to people with vulnerabilities which might indicate that they are at more risk of harm from fire.  This visit is free of charge and will include a customer-made information pack, installation of new fire alarms and a check of existing fire alarms, issue of fire-retardant bedding, furniture throws and nightwear and, if appropriate, a referral to other services for a professional assessment.  To find out more, visit the Hampshire Fire Service Safe and Well webpage.


Neighbourhood Watch

Neighbourhood Watch is about people getting together with their neighbours to take action to reduce crime.  They are community initiatives owned and run by their members and they work by developing a close relationship with the local police.

Neighbourhood Watch schemes can cut crime and the opportunities for crime, help and reassure those who live in the area and encourage neighbourliness and closer communities.  Find more information on the Hampshire Police Neighbourhood Watch website.


Money Matters

Buy with Confidence

“Buy With Confidence” is the only nationally available business approval scheme that’s 100% owned, controlled and operated by independent public sector bodies.  Using a “Buy with Confidence”-approved member is the best way to ensure a legal, honest and fair service if you need work doing around your home.

icn_web Buy With Confidence


Telephone Preference Service

The Telephone Preference Service (TPS) is a free service.  It’s the official central opt-out register on which you can record your preference not to receive unsolicited sales or marketing calls.  It’s a legal requirement that all organisations (including charities, voluntary organisations and political parties) don’t make such calls to numbers registered on the TPS unless they have your consent to do so.  Registration is FREE.

icn_web Telephone Preference Service


Mail Preference Service

The Mail Preference Service (MPS) is free and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry.  It’s actively supported by the Royal Mail and all directly involved trade associations.  Registering with the MPS is FREE.  Click below to find out more about this service and how it can help protect you against unsolicited direct mailings.

icn_web Mail Preference Service


Fundraising Preference Service

The Fundraising Preference Service (FPS) is an official service which lets you stop charities contacting you.  Further information and FAQs about the service can be found on the Fundraising Preference Service  website.


Making Money Matter

“Making Money Matter” provides vital information to people with a learning disability about consumer rights and includes useful tips on managing a budget and avoiding the pitfalls of debt.  A resource pack is available comprising of videos which feature topics such as shopping, doorstep sales and credit cards.  There is also a booklet covering a wide range of subjects in more detail, to assist anybody who supports a person with learning difficulties.  Topics are covered in brief with helpful links to places to go to for more information.

icn_web Making Money Matter


Lasting Power of Attorney

“Let’s Plan Ahead” (LPA) is a campaign aimed at raising awareness and driving the uptake of Lasting Power of Attorney for Health and Welfare.  It provides a range of resources explaining the legal arrangements around making a Lasting Power of Attorney.  We encourage all residents of Hampshire to visit the site and consider making a Lasting Power of Attorney for Health and Welfare.  Once you have these arrangements in place, you can rest assured that somebody whom you know and trust and who knows your wishes will be able to make decisions in your best interests.  Visit the Hampshire Safeguarding Adults Board website for more information about making a Lasting Power of Attorney.


Staying Safe in the Community

Safe Place Scheme

Safe Place is a scheme for vulnerable adults if they get lost, scared or upset when they are out on their own.  See more details on the Hampshire County Council Adults Services website.


Dementia Friends

A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community.  They do this by giving them information about the personal impact of dementia and what they can do to help.

icn_web Dementia Friends


Mate Crime

Mate Crime occurs when a person is harmed or taken advantage of by someone they thought was their friend.  Mate Crime can become a very serious form of abuse.  In some cases, victims of Mate Crime have been badly harmed or even killed.  Surveys indicate that people with disabilities can often become the targets of this form of exploitation.  There are different types of Mate Crime, including theft/financial abuse and misuse of your property, physical assault/abuse, harassment or emotional abuse and sexual assault/abuse.  If you think you are – or someone you know is – a victim of mate crime, contact the police or Hampshire County Council Adult Service on 0300 555 1386.  A video called “Living Without Fear”, produced by the Blue Apple Theatre, explains more about Mate Crime:


Connect to Support Hampshire

Connect to Support Hampshire is an online information and advice guide and directory of services for adult residents in Hampshire to find information, advice and services to manage their own care and wellbeing.  You can find out about local groups, activities and services within your community as well as formal care provision.  Visit Connect to Support Hampshire website for more information.


Coronavirus (COVID-19) – Information, Advice and Support for Vulnerable People

If coronavirus has had an impact on you or any aspect of your life including anyone who is self-isolating, advice and support is available.  Local authorities across Hampshire, including the County Council and all the districts and boroughs have joined forces with the county’s community and voluntary sector to ensure vulnerable people are able to access the support they need as they live through the pandemic.  A helpline is available for frail or vulnerable residents who do not have support from families, friends or their local community and who need urgent assistance with essential food or household supplies, collection of medication or who are at risk of loneliness.  You can contact the coronavirus (Covid-19) Hampshire Helpline on 0333 370 4000.  The helpline is available 7 days a week, from 9am to 5pm.

 Coronavirus (Covid-19) – helping Hampshire residents in need


Connect to Support Hampshire

Connect to Support Hampshire is the county’s one-stop-shop online directory of care and support for advice and information such as mental health and wellbeing resources related to the pandemic.  The website also provides listings for community groups and services across Hampshire.  Get in touch with them to find out what support is available.



Domestic Abuse

Domestic abuse services in Hampshire including refuge are available and mainly provided via telephone, email and online.  Face-to-face support is currently unavailable due to national measures introduced.  You can see further details here:

Hampshire Domestic Abuse Service

Further updates to the local domestic abuse service provision including service updates, safety planning and useful contacts can be viewed here:

Hampshire Domestic Abuse Service – Information and Updates


Scams Advice

Unscrupulous criminals are exploiting fears about Covid-19 to prey on members of the public particularly older and vulnerable people who are isolated from family and friends.  National Trading Standards warn people to continue to remain vigilant with regard to coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over Covid-19. have produced a social media pack with information on how to protect yourself and others from coronavirus-related scams.


Hampshire Constabulary has produced advice and guidance on scams during the Covid-19 pandemic.  The Scam Awareness flyer outlines some of the most common scams seen.  Please note these scams are evolving all the time so you may see different variations or new ones popping up which might not be included in this flyer.  To keep up to date, we recommend signing up to Hampshire Alert ( and Action Fraud ( for notifications.

Covid 19 Scam Awareness Flyer


Mental Health and Wellbeing

Covid-19 is having an impact on everyone’s daily lives even as lockdown restrictions ease.  During this time, you might be feeling bored, frustrated or lonely.  You might also feel low, worried, anxious or be concerned about your health or that of those close to you.  These are all common reactions to this difficult situation.  Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time.  It’s important that you take care of your mind as well as your body.  This guidance below, from the NHS, explains the practical steps which might help maintain positive mental health and wellbeing.

 NHS – Every Mind Matters


Ways you can connect with us

Check out our social media on:


Twitter – @hsab_hampshire – and search for #safeguardingadultsweek – please re-tweet and share with your networks.

Important telephone numbers

If you are worried about an adult please telephone Hampshire Adult’s Health and Care.

Hampshire Adult’s Health and Care:
0300 555 1386
or out of hours:
0300 555 1373

Police: 101 or in an emergency 999

For Deaf Access Text 999 or Emergency Minicom TextRelay on 18000 (You must be registered to use this service). For more options, click here.

HSAB app for iOS and Android

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