Keeping Safe

There is a wide range of information available raising awareness of abuse and neglect and the different forms this may take.  As well as advice on getting help, there is information about how to keep safe.


Lasting Power of Attorney

Lasting Power of Attorney – Let’s Plan Ahead Campaign

Let’s Plan Ahead (LPA) is a multi-agency initiative hosted by the Hampshire Safeguarding Adults Board, which aims to raise awareness and drive the uptake of Lasting Power of Attorney for Health and Welfare. Click the link below to view the LPA pages:

icn_web Let’s Plan Ahead Campaign


A lasting power of attorney (LPA) is a legal document that lets you (the ‘donor’) appoint one or more people (known as ‘attorneys’) to help you make decisions or to make decisions on your behalf.

This gives you more control over what happens to you if you have an accident or an illness and cannot make your own decisions (you ‘lack mental capacity’).

icn_web Guidance on how to make, register or end an LPA


Office of the Public Guardian (OPG) Lasting Power of Attorney Campaign

The Office of the Public Guardian’s (OPG) lasting power of attorney (LPA) campaign  promotes the importance and benefits of making an LPA. The campaign also clears up some of the myths around LPAs. Click on the pictures below for full-sized versions of the campaign posters and leaflets.


Further information is available from the Office of the Public Guardian here:

icn_web Lasting Power of Attorney OPG Campaign



The role of an advocate

An advocate is a person who supports and helps you to explain and say what you want. They help you to ensure that your views are heard, so that your problems can be sorted out.


They can help you:

  • access information and services
  • be involved in decisions about your life
  • explore choices and options
  • defend and promote your rights and responsibilities
  • speak out about issues that matter to you


Care Act advocacy in Hampshire is provided by Hampshire Advocacy – a partnership of 5 community based organisations working together to provide good quality independent advocacy in Hampshire.

  • Choices Advocacy
  • Havant and East Hants Mind
  • Solent Mind
  • Speakeasy Advocacy
  • Winchester Gold

icn_web Hampshire Advocacy


Blue Lamp Trust

The Blue Lamp Trust is a non-profit organisation dedicated to promoting and enhancing community safety throughout Hampshire and the Isle of Wight. All our profits support the work of the Bobby Scheme, a free service which provides practical home security and safety assistance to the elderly and vulnerable, helping them to feel safe in their homes. Charitable funds are raised through our range of road safety courses and taxi driver assessments with DVSA-approved assessors.

icn_web Blue Lamp Trust


Coronavirus (Covid-19) Self-isolation advice

The poster below provides information for vulnerable adults, whilst self-isolating.  The poster provides a reminder about keeping safe if offered support, or if an individual needs to seek help.


HSAB Coronavirus (COVID-19) Safeguarding Concerns Advice

The poster below provides information for people supporting vulnerable adults who are self-isolating, or being shielded, during the Coronavirus pandemic.


Connect to Support

Connect to Support Hampshire is an online information and advice guide and directory of services for adult residents in Hampshire to find information, advice and services to manage their own care and wellbeing. You can find out about local groups, activities and services within your community as well as formal care provision.

Connect to support


Self Neglect Campaign 2018

The Care Act Guidance advises that ‘self neglect’ covers a wide range of behaviour including neglecting to care for one’s personal hygiene, health or surroundings and includes behaviour such as hoarding. Research literature states the term ‘self-neglect’ is commonly used to refer to:

  • Lack of self-care: in personal hygiene, in adhering to daily needs, in refusal of essential care or necessary medical treatment.
  • Lack of care of the living environment: hoarding, squalor and infestation.

Hampshire and IOW 4LSAB Multi-Agency Safeguarding Adults Policy provides guidance on responding to self neglect and persistent welfare concerns here:

HSAB - Report of the Workforce Subgroup Guidance on responding to self neglect and persistent welfare concerns 

What to do if you are concerned about someone who is experiencing abuse or neglect:

Telephone Hampshire Adult Services:  0300 555 1386

or out of hours: 0300 555 1373

Police: 101 or in an emergency 999

Click on the link below to view and/or download the Self Neglect posters in various sizes:

neglect-1     neglect-2    neglect-3


Alerters Guide

A quick guide for alerters/referrers who have disclosure or expression of concern.

HSAB - Report of the Workforce Subgroup Quick Guide for Alerters

alerters-guide_1-page-001                                 see-it-stop-it-support-us-page-001


Buy with Confidence

Using a Buy with Confidence approved member is the best way to ensure a legal, honest and fair service if you need work doing around your home.

icn_web Buy With Confidence


Financial Abuse and Scams: Guidance for Councillors, Directors, Managers and Social Work Practitioners

The NTS Scams Team are currently focussing on establishing a partnership with the Association of Directors of Adult Social Services (ADASS) to engage at a national level to improve local partnerships and operational delivery. Helping to raise awareness of abuse and improve safeguarding practices, ADASS, in partnership with the Local Government Association, Adult Principal Social Worker Network and National Trading Standards, has published guidance on financial abuse and scams, for Directors and people working in social care.

HSAB - Report of the Workforce Subgroup Top Tips – Financial Abuse and Scams


Fundraising Preference Service

In 2015, a Cross-Party Review of Fundraising Regulation recommended that a service should be set up for members of the public to control the nature and frequency of charity communications that they receive. The Fundraising Preference Service (FPS) has now been launched to ensure that people can easily manage these communications.

Further information and leaflets regarding the FPS and the link to their website are available below.

Fundraising preference serviceFPS Newsletter – Charity External Communications

Fundraising preference service FPS Newsletter – Charity Internal Communications

FPS Poster  FPS – Poster                                             FPS Postcard  FPS Postcard

FPS Factsheet For Frontline StaffFPS Factsheet – Frontline StaffFPS Logo External Comms


Hampshire Police Direct Access Line

This registration only service designed to help people who find it difficult to use the 101 number because for example they:

  • struggle to hold a telephone for a long time
  • have a poor memory
  • become easily confused, especially when stressed
  • find it difficult to communicate
  • struggle to understand people speaking too fast

The Direct Access Line reduces the amount of time you have to wait to speak with a call-taker. The person who answers your call will already have an understanding of your or your carer’s background. You can register important details and information with us in confidence, such as your next-of-kin, which may help us in an emergency.

icn_web Hampshire Police Direct Access Line


Hate Crime – A guide for those affected

A guide has been created jointly by Tell MAMA and Community Security Trust regarding Hate Crime.

The guide should be used by anybody who has suffered any kind of hate crime, which can occur due to race, religion, sexuality, age, disability, gender or any other characteristic.



Third Party Reporting Centres



It is widely accepted that hate crimes are under reported. Not all victims are comfortable with reporting their experiences directly to the police. Possible reasons for this may include:

  • Lack of awareness of ways to report hate crime
  • Victims find visiting police stations intimidating or daunting
  • Victims believe the police won’t believe them or take them seriously
  • Individuals are unaware they are victims of hate crimes
  • Lack of support to help victims make a report, e.g. interpreters
  • Victims fear being outed in terms of their sexuality or disability

Third Party Reporting Centres (TPRCs) overcome these barriers by providing an alternative to directly reporting to the police, without which a number of hate incidents and crimes would never be reported or recorded.

Visit the Hampshire Police and Crime Commissioner’s webpage on Third Party Reporting Centres here:

icn_web Third Party Reporting Centres

Third Party Reporting Centres Poster:




Loneliness and Social Isolation Campaign 2019

Over 9 million people in the UK across all adult ages – more than the population of London – are either always or often lonely. Half a million older people go at least five or six days a week without seeing or speaking to anyone at all.

If you know someone is lonely or socially isolated, they may be vulnerable, or open to forms of abuse such as mate crime. There is help and resources available to them. The HSAB campaign for 2019 addresses loneliness and social isolation. For more information visit or to report a concern please contact Hampshire Adults Health & Care on 0300 555 1386.

Click on the links below to view and/or download the posters for the 2019 Loneliness and Social Isolation Campaign:


Loneliness infographic picture          Loneliness Poster 1 Picture          Loneliness Poster 2 Picture



Mail Preference Service

The Mailing Preference Service (MPS) is a free service set up 20 years ago and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office. The MPS Consumer File is a list of names and addresses of consumers who have informed the service they wish to limit the amount of direct mail they receive. The use of the Consumer File by list-owners and users is a requirement of the British Code of Advertising, Sales Promotion and Direct Marketing administered by the Advertising Standards Authority. It is also a condition under the Code of Practice of the Direct Marketing Association. Registration with the MPS will prevent the receipt of unsolicited direct mailings sent from member companies of the Direct Marketing Association and we will take steps to prevent the receipt of unsolicited direct mailings from companies which are non members. It will not stop mail that has been sent from overseas, un-addressed material or mail addressed to The Occupier. You can expect to continue to receive mailings from companies with whom you have done business in the past. You may also receive mailings from small, local companies. If you wish these mailings to be stopped, you must notify these companies directly. It will take up to 4 months for the Service to have full effect although you should notice a reduction in mail during this period. Registering with the MPS is FREE. Click below to find out more about this service and how it can help protects against unsolicited direct mailings.

icn_web Mail Preference Service


Making Money Matter

Making Money Matter provides vital information to people with a learning disability about consumer rights and includes useful tips on managing a budget and avoiding the pitfalls of debt. A resource pack is available comprising A DVD which features topics such as shopping, doorstep sales and credit cards. A booklet covering a wide range of subjects in more detail to assist anybody who supports a person with learning difficulties. Topics are covered in brief with helpful links to places to go for more information. Also included are a number of summaries providing information in an easier to read format.  The pack has been produced in partnership between Trading Standards, Adult Services and other agencies. It is free to anyone in Hampshire.  It can be obtained Trading Standards: Montgomery House, Monarch Way, Winchester SO22 5PW Tel: 01962 833640

icn_web Making Money Matter


Mate Crime

Mate crime occurs when a person is harmed or taken advantage of by someone they thought was their friend. Mate Crime can become a very serious form of abuse. In some cases victims of Mate Crime have been badly harmed or even killed. Surveys indicate that people with disabilities can often become the targets of this form of exploitation.


Different types of Mate Crime

  • Theft/financial abuse – The abuser might demand or ask to be lent money and then not pay it back. The perpetrator might mis-use the property of the vulnerable adult.
  • Physical assault/abuse – the abuser might hurt or injure the vulnerable adult.
  • Harassment or emotional abuse – the abuser might manipulate, mis-lead and make the person feel worthless.
  • Sexual assault/abuse – the abuser might harm or take advantage of the person sexually.


What to do if you think you or someone you know is a victim of Mate Crime?

Contact the police or Hampshire County Council Adult Services on 0300 555 1386.

If you would like advice about Mate Crime call the Hampshire County Council Safeguarding Helpline: 01962 847214 or email:


Click on the link below for guidance on mate crime:

HSAB - Report of the Workforce Subgroup Mate Crime Guidance 2016

Click on the link below to view a presentation on mate crime developed for professionals:

HSAB - Report of the Workforce Subgroup Mate Crime Presentation developed for Professionals

Click on the link below to view a presentation on mate crime developed for service users:

HSAB - Report of the Workforce Subgroup Mate Crime Presentation developed for Service Users

Click on the link below to view the Mate Crime Poster in various sizes:

Mate Crime

HSAB - Report of the Workforce Subgroup Mate Crime Poster A4

HSAB - Report of the Workforce Subgroup Mate Crime Poster A3

HSAB - Report of the Workforce Subgroup Mate Crime Leaflet A5


The video below is an extract from the play “Living Without Fear” by Blue Apple Theatre:


No Cold Calling Zones

No Cold Calling Zones help combat the problem of doorstep crime. They can deter unscrupulous cold callers from approaching people living in the zones, but more importantly, they can give people the confidence to say “No”. Whilst the zones do not ban cold callers or create exclusion zones, they can be useful in dealing with any unwelcome cold callers.

icn_web No Cold Calling Zones


Safe and Well

The post below provides information on the Safe and Well visits offered by Hampshire Fire and Rescue :

Safe and Well


Safe Car Wash App

The Safe Car Wash app is a new tool that will enable the largest community intelligence gathering exercise ever attempted in the United Kingdom.

Download the free app onto your smartphone. When you are using a hand car wash, simply open the app and complete a short survey about the working conditions of the car wash.

The app will ask a series of questions related to the indicators of modern slavery and if there is a high likelihood that modern slavery is occurring in the hand car wash, you will be asked to report your concerns to the Modern Slavery Helpline. The data the app collects will be anonymised and shared with the National Crime Agency and the Gangmasters & Labour Abuse Authority, two law enforcement agencies who are leading on efforts to stamp out modern slavery across the UK.

Further information and a link to download the app can be found here:



  • Are misleading or fraudulent offers designed to con you out of money
  • Are received by post, email, telephone, text or face to face

icn_web Scams Advice


HSAB Financial Abuse Campaign 2017

Financial Abuse Leaflet A5Financial Abuse Leaflet A5       hsab-financial-abuse-campaign-leaflet-high-contrast-page-002 Financial Abuse Leaflet A5 High Contrast

hsab-financial-abuse-a4-poster-no1-page-001 Financial Abuse Poster 1 A4   hsab-financial-abuse-a4-poster-no1-high-contrast-page-001  Financial Abuse Poster 1 A4 High Contrast

hsab-financial-abuse-a4-poster-no-2-page-001 Financial Abuse Poster 2 A4   hsab-financial-abuse-a4-poster-no-2-high-contrast-page-001  Financial Abuse Poster 2 A4 High Contrast

Factsheet Financial Abuse  Financial Abuse Factsheet


Stop Loan Sharks: Illegal Money Lending

Over 310,000 households in the UK use illegal money lenders every year. Unauthorised lenders, or loan sharks as they are more commonly known in the UK operate a money lending business without permission from the Financial Conduct Authority and are acting illegally. The guide is to aid Health and Social Care Professionals.



Stop the Traffik

Below are a selection of resources from Stop the Traffik.

County Lines Pic     Domestic Pic     Forced Pic     Agric Pic

Car pic     Nails pic     Sexual ex Pic


Telephone Preference Service

The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so. Registration  is FREE. Click below to find out more about this service and how it can help protects against unsolicited marketing calls.

icn_web Telephone Preference Service