Hampshire County Council’s Trading Standards Service have been made aware of false claims, on the phone and at the door, by people purporting to be officers from Hampshire County Council, regarding Care Packages/Carers.
In this case the resident, who is already in receipt of a private care package, received a call from a person who claimed to be from Hampshire County Council. The caller said they would be visiting the resident to discuss their care package. This was followed up by a visit to the resident’s home at 7pm by 1 male and 1 female.
The resident had previously checked with their care provider, who confirmed there was no problem with their care package, that this was not Hampshire County Council, and not to open the door to anyone. This was confirmed by Adults’ Health and Care. The resident did not let them in, even when the male made the treat that they would have no care provision from the following week if they did not do so.
Residents are asked to be vigilant to this type of scam, and to question any such calls by checking with their care provider using a telephone number they have sourced themselves, not one given by the caller.
Best practice at the door:
- Don’t answer the door to strangers
- Look out of a window to see if the caller is known
- Put the door chain on first to restrict the opening.
- Do not rely on identity cards as proof that a person is genuine, they are easy to make up.
- Do not rely on telephone numbers provided by the caller, they may be part of the scam.
To report scams, obtain advice or request a ‘We do not buy goods or servies at the door’ sticker, contact our partners at the Citizens Advice Consumer Service on 0808 223 1133.
Doorstep Crime can also be reported to Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.