Coronavirus (COVID-19) Information Hub

Coronavirus (COVID-19) –

Hampshire County Council has created a dedicated section on its website for service updates regarding the Coronavirus (COVID-19) pandemic all in one place.  Guidance includes:

  • How Coronavirus (COVID-19) affects the way we deliver some services
  • The Hampshire response to Coronavirus (COVID-19)
  • Latest information from the Government
  • Health advice from the NHS

Visit Hants Gov UK


COVID-19 Adult Safeguarding Insight Project Findings and discussion

The Insight Project was developed to create a national picture regarding safeguarding adults’ activity during the COVID-19 pandemic. A request was made for local insight and data on safeguarding activity on a voluntary basis, both during lockdown and as the restrictions were eased to develop an understanding about this impact at a national level.

This Insight Project was voluntary and flexible. The proposal for the project was supported by Local Government Association (LGA) and Association of Directors of Adult Social Services (ADASS), through the Safeguarding workstream of the Adult Social Care Hub (joint LGA and ADASS), Care and Health Improvement Programme (CHIP) and with support from the co-Chairs of the National Principal Social Workers Network and safeguarding leads at the Department of Health and Social Care (DHSC).

COVID-19 Adult Safeguarding Insight Project Findings and Discussion


Coronavirus (COVID-19) – Hantshelp4vulnerable

Local authorities across Hampshire, including the County Council and all the districts and boroughs, have joined forces with the county’s community and voluntary sector, to ensure vulnerable people are able to access the support they need during the coming weeks.

A new helpline is up and running for frail or vulnerable residents who do not have support from families, friends or their local community, and who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness.

You can contact the Coronavirus (COVID-19) Hampshire Helpline – Hantshelp4vulnerable – on 0333 370 4000. The helpline is available seven days a week, 9am-5pm.

Hantshelp4vulnerable Website


Coronavirus (COVID-19) – Connect to Support Hampshire

Connect to Support Hampshire is the county’s one-stop-shop online directory of care and support for advice and information such as mental health and wellbeing resources specifically related to Coronavirus (COVID-19) and self-isolation, and where to find support if you’re unable to look after your pets. The website also provides listings for community groups and services across Hampshire. Get in touch with them to find out what support is available.

Connect to Support Hampshire


Coronavirus (COVID-19) – CYP Crisis Line

Please find attached posters and a leaflet for a newly commissioned CYP Crisis Line for 11 – 17 year olds in Hampshire & IOW (excluding Portsmouth & Southampton currently). This new service launched on Monday 4th May and will be available via freephone Monday – Thursday 3pm – 8:30pm, including bank holidays.


HSAB Coronavirus (COVID-19) Self-Isolation Advice

The poster below provides information for vulnerable adults, whilst self-isolating.  The poster provides a reminder about keeping safe if offered support, or if an individual needs to seek help.


HSAB Coronavirus (COVID-19) Safeguarding Concerns Advice

The poster below provides information for people supporting vulnerable adults who are self-isolating, or being shielded, during the Coronavirus pandemic.


Coronavirus (COVID-19) – Hampshire’s domestic abuse services

Hampshire domestic abuse services, including refuge, are still available and mainly provided via telephone, email and online. Face to face support is currently unavailable due to national measures introduced. You can view further details here:

Hampshire Domestic Abuse Service

Further updates to the local domestic abuse service provision, including service updates, safety planning and useful contacts can be viewed here:

Hampshire Domestic Abuse Service – Information and Updates


Stop Domestic Abuse: COVID-19 Service Delivery Extension of Advice Line Hours

As an important element of their COVID-19 pandemic response, Stop Domestic Abuse will continue to extend the opening hours of the Hampshire Domestic Abuse Service Advice Line until 31 March 2020. Details of the services available are as follows:

Stop Domestic Abuse COVID-19 Service Delivery until 31 March 2021

Hampshire Domestic Abuse Service


Secure email:

Telephone: 033 0016 5112

Advice Line opening hours:

For victims, perpetrators and their family/friends and professionals

9.30am-8.00pm Monday –Friday.

 Refuges can be accessed 24 hrs by calling 033 0016 5112 and following the answerphone instructions.

Portsmouth Integrated Domestic Abuse Refuge and Outreach Service


Secure email:

Telephone: 02392 065494

Opening hours: 9:00am – 9.00pm Monday-Friday

Weekends and bank holidays 10:00am-6.00pm


Trading Standards Coronavirus (COVID-19) Scams Advice

Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.

Trading Standards have produced the social media pack below, alongside a press release – Beware of Covid-19 scams – and letter template.

Please share the posts in the media pack to draw attention to the infographic, which provides information on how to protect yourself and others from coronavirus scams. The Friends Against Scams training has been updated to include further information on the types of coronavirus scams the team have seen and actions to take to protect yourself and others.


Hampshire Constabulary has produced advice and guidance on scams during the COVID-19 crisis. The Scam Awareness flyer outlines some of the most common scams being seen at the moment. Please note these scams are evolving all the time so you may see different variations or new ones popping up which may not be included in this flyer. To keep up to date we recommend signing up to Hampshire Alert ( and Action Fraud ( for notifications.

CV19 Scam Awareness Flyer self print


The Safeguarding Adults National Network has produced guidance regarding the Corona Virus in 21 different languages. Please view the advice at the link below and share with your own networks.

Coronavirus (COVID-19) Guidance


Coronavirus (COVID-19) – Information on Children and Young People

The Local Safeguarding Childrens Partnerships have produced the information posters below for parents and people with concerns about children or young people.



National Guidance on Coronavirus (COVID-19) – Latest Updates

Please see below the latest national guidance and advice regarding Coronavirus (COVID-19). Guidance and advice is being regularly updated. Please check this site regularly in order to receive the most up to date information.

Coronavirus (COVID-19) – Department for Work & Pensions Sign Language Videos


The Department for Work & Pensions (DWP)  has  produced a range of British Sign Language videos on Coronavirus and benefit changes. These include new content for Universal Credit and Statutory Sick Pay. You can view these videos on the DWP YouTube Sign channel.

It is planned to add videos regarding Access to Work, PIP, Carer’s Allowance and Child Maintenance in the near future.


Coronavirus (COVID-19) – Guidance on Community Safeguarding

The current lockdown restrictions mean that right now, vulnerable children and adults may be particularly isolated. This means that the family, community and professional networks they usually rely on may be unavailable or hard to access. However, safeguarding is everyone’s business. Neighbours, volunteers and professionals – like pharmacists, shop and supermarket workers or anyone who might still be interacting with members of the public – can play a vital role in keeping adults and children safe.

The Home Office, in collaboration with a number of other Government departments, has produced information and guidance for those who are still operating in communities and may not be trained to recognise the signs of abuse or neglect. The guidance covers signs to spot and what to do if there is a concern.



Coronavirus (COVID-19) – Guidance on Social Distancing and Shielding


Easy Read guide made available for COVID-19: guidance on social distancing and for vulnerable people

Translated guidance made available for COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Coronavirus (COVID-19) – Changes to the Care Act 2014


This guidance outlines changes to the Care Act 2014 to help local authorities prioritise care and support during the Coronavirus (COVID-19) outbreak.

Coronavirus (COVID-19): changes to the Care Act 2014 – first published 31st March 2020


Coronavirus (COVID-19) – Safeguarding Adults


Changes to the Care Act 2014 – Annex D: Safeguarding Guidance clarifies that adult safeguarding remains a statutory duty of Local Authorities to keep the most vulnerable safe from abuse or neglect. The Coronavirus Act 2020 does not affect the safeguarding protections in the Care Act, particularly at Section 42 of the Care Act. It is vital that Local Authorities continue to offer the same level of safeguarding oversight and application of Section 42. However, it is also important that safeguarding teams are proportionate in their responses and mindful of the pressure social care providers are likely to be under.

The Government recognises that safeguarding concerns and referrals may increase during the COVID-19 outbreak, with more people receiving support and support needs changing, which may prompt concerns. Safeguarding is everyone’s business, so it is important that we remain alert to possible abuse or neglect concerns. Local Authorities, social care providers, the health voluntary sector and our communities must continue work to prevent and reduce the risk of harm to people with care and support needs, including those affected by COVID-19.  For more information about the government’s guidance for assessment and safeguarding duties under Care Act impacted by Coronavirus Act 2020, please use the link below:

Coronavirus (COVID 19) Guidance for health and social care staff who are caring for, or treating, a person who lacks the relevant mental capacity to make decisions about different aspects of their life.


This emergency guidance is for health and social care staff in England and Wales who are caring for, or treating, a person who lacks the relevant mental capacity during the coronavirus outbreak.  It ensures that decision makers are clear about the steps they need to take during this period. It focuses on new scenarios and potential ‘deprivations of liberty’ created by the outbreak. During the outbreak, the principles of the Mental Capacity Act 2005 (MCA) and the safeguards provided by the Deprivation of Liberty Safeguards (DoLS) still apply.

Coronavirus (COVID 19): Looking after people who lack mental capacity (April 2020)

Guidance on the application of DOLs during the pandemic

While the basic law remains the same, SCIE guidance explains the implications for the use of the MCA and DOLS during the coronavirus outbreak.

SCIE Guidance on Coronavirus and the Mental Capacity Act Assessments

Coronavirus (COVID-19) – DBS Guidance


CQC has published interim guidance reflected the changes to DBS:

The Disclosure and Barring Service (DBS) has produced a Safeguarding Factsheet: Community volunteers during COVID-19 outbreak designed to address specific Safeguarding questions that people may have at this time who are involved with community groups and volunteering in their community. Any questions in relation to this information will need to go to the DBS direct via their contact details. Email: DBS helpline: 03000 200 190

Coronavirus (COVID-19): Admission and care of people in care homes


DHSC have published a joint guidance  Coronavirus (COVID-19): admission and care of people in care homes – GOV.UK (   on how to protect care home residents and staff during the coronavirus outbreak. This guidance is for care homes, local health protection teams, local authorities, clinical commissioning groups (CCGs) and registered providers of accommodation for people who need personal or nursing care. This is to provide guidance to care homes on the admission and management of patients who have been in hospital (with or without COVID-19) along with general infection control advice. This follows concerns from the sector about uncertainty regarding when they should accept additional residents during COVID-19.

Coronavirus (COVID-19) – Mental Health and Wellbeing


An easy-read guide has been added to COVID-19: guidance for the public on mental health and wellbeing.

Easy Read guide made available for COVID-19: guidance on supporting children and young people’s mental health and wellbeing

Coronavirus (COVID-19) – Information Sharing


This notification is for healthcare organisations, GPs, local authorities and arm’s length bodies about sharing information to support efforts against coronavirus (COVID-19).

  Coronavirus (COVID-19): notification to organisations to share information  (Published 02 April 2020)